Our Promise to You

Every item we sell is brand-new, genuine OEM, and carefully inspected before shipping. We stand behind the condition of our products and want you to feel confident throughout the entire ordering process.

Because our products leave us in brand-new condition, any physical damage discovered upon delivery will be treated as damage that occurred during shipping. If something arrives damaged or you receive the wrong item, please contact us right away. We will work with you and guide you through every step of the claim, return, and replacement process.

Please Confirm Fitment Before Ordering

Customers are responsible for confirming that the OEM part number and fitment are correct for their vehicle before placing an order.

Please do not purchase a part until you have verified that it fits your vehicle. Vehicle year, make, and model alone may not always be enough to confirm compatibility.

If you are unsure, contact us before ordering. We are happy to answer questions and help you review the available part information. However, the final responsibility for confirming compatibility remains with the customer.

Items ordered incorrectly because of customer fitment error cannot be returned or refunded.

Reporting Shipping Damage or an Incorrect Item

Please inspect your order immediately upon delivery. Any shipping damage or incorrect item must be reported within 7 days of delivery.

To begin a claim, please email us clear photos showing:

  • The item itself

  • The original product packaging

  • The shipping box and shipping label

  • Any visible damage

Please keep the item and all packaging while the claim is being reviewed. We may need confirmation from the shipping carrier or insurance provider, or we may need the item returned, before sending a replacement.

Returns and Approval

Please do not send an item back without contacting us first. All eligible returns must be approved and issued an RMA number by Nine Six One Parts.

Returned items must be:

  • Unused and uninstalled

  • In brand-new condition

  • In the original packaging

  • Returned with all included parts and accessories

Unauthorized returns may be placed on hold until we receive the information needed to review the situation.

If we confirm that an item was damaged during shipping or that we sent the wrong item, we will provide a prepaid return label. Once the item is received and inspected, we will send a replacement at no additional shipping cost. If a replacement is unavailable, an eligible refund will be issued.

Warranty Policy

Nine Six One Parts does not provide or extend a warranty on the products we sell. Any manufacturer warranty is not guaranteed and may not be transferable to the purchaser.

Our support is limited to eligible shipping-damage claims and incorrect items reported within seven days of delivery. It does not cover installation issues, incorrect fitment selections, misuse, normal wear, modifications, or damage that occurs after delivery.

Our goal is to make every order as smooth as possible. Ask us any questions before purchasing, and if an eligible shipping issue occurs, we will be there to help you resolve it every step of the way.